Zune Thoughts - Daily News, Views, Rants and Raves

Be sure to register in our forums! Share your opinions, help others, and enter our contests.


Laptop Thoughts

Loading feed...

Windows Phone Thoughts

Loading feed...

Digital Home Thoughts

Loading feed...





All posts tagged "experience"


Thursday, January 4, 2007

Zune Customer Support Experience Not So Rosy

Posted by Darius Wey in "Zune Talk" @ 10:10 AM

Ryan Jonasson contacted us recently to share his first Zune customer support experience. While the issue was resolved, there were a few too many bunny hops. Read on to learn more.

"Dec 18 Afternoon. Call 1-800-GET-ZUNE for customer support. Wait time was very fast, was talking to a person almost immediately. After the 1-time product registration (3-4 minutes) told them my earbuds had quit working. I described the problem exactly, that occasionally the right channel would cut out but if I wiggled on the "Y" connector in the middle of the cord that I could get the sound to come back, and I felt there was a loose wire in that connector. The tech I spoke to said that they would replace the earbuds but their computers were down that afternoon so he couldn't open the trouble ticket. They asked me to call back that evening and if I gave them my Zune serial number they would see that he attempted to open a ticket and would complete it. Total time on the phone: 25 minutes.
Read more...


Friday, December 29, 2006

jkOnTheRun: Two Zunes, Two Different Experiences

Posted by Darius Wey in "Zune Talk" @ 03:00 PM

http://jkontherun.blogs.com/jkontherun/2006/12/two_zunes_two_d.html

"If you listened to the latest MobileTechRoundup episode you know that I won the right to buy a Zune from Amazon for $90. I picked up a white one and decided to give it to my wife for Christmas to replace her aging iPod. Great minds think alike and I was surprised to find my own Zune under the tree on Christmas morning making us a two Zune family. I couldn’t wait to get my black Zune installed and loaded with some tunes so I set out to install the Zune software that came with the player. It would be a long day from that point forward."

I guess by now, we all know that each member of the Zune community has sat through a very different out-of-the-box experience. Mine was largely seamless. Jason's had kinks. Engadget cried foul words at the installer. Meanwhile, James Kendrick had a different story to tell. Two new Zune devices entered his family this Christmas, and each offered something unique to the table. Check out what he had to say, and then tell us what your out-of-the-box experience was like. Bliss or amiss?


Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Sponsored links